Small office work assignments and tracking, service-request handling with notifications via email, helpdesk ticket handling with analytics for business entities are the key features of this software product for offices, self-employed professionals and corporates.
- New issues, General, Lab related, IT Services and AMC tickets are logged via email. A new category can be added as needed.
- Tickets are assigned to an agent automatically based on the category
- Email response along with the ticket# is sent to the originator
- Originator can track the progress of the ticket
- Agents work on the ticket to completion
- Ticket update history logged for tracking along with audit trail