Small office work assignments and tracking, service-request handling with notifications via email, helpdesk ticket handling with analytics for business entities are the key features of this software product for offices, self-employed professionals and corporates.

Features

  • Work assignments and tracking for offices
  • Service-request handling with notifications
  • e-Invoices with payment history for to track payments/expenses
  • Help desk type ticket handling with analytics for easy tracking of tickets
  • Audit trails, Tracking of updates and assignments
  • Organization-wide staff performance metrics
  • Department-wise requests trending
  • Support for Repetitive tasks/ recurring issues
  • Dashboard view showing urgent tasks, close-by dates
HD_categorywise
HD_locationwise HD_trend

Ticket workflowtickets

  • New issues, General, Lab related, IT Services and AMC tickets are logged via email. A new category can be added as needed.
  • Tickets are assigned to an agent automatically based on the category
  • Email response along with the ticket# is sent to the originator
  • Originator can track the progress of the ticket
  • Agents work on the ticket to completion
  • Ticket update history logged for tracking along with audit trail

Packages


features

Enq by Email

Basic Reports

SLA

Online Support

Multi Location

Multi Category

Escalation

Advanced Analytics

Our Clients

Contact Us

Corporate Office


516A, 2nd Floor,
4th main, 4th phase,
JP Nagar, Bangalore,
Karnataka,
560078, INDIA

Contact: +91-80-26581588

iop.support@ioptechnologies.com

www.ioptechnologies.com

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